Live Chat Support
Instant Chat From Your Website
- Support Unlimited Clients
- 24/7 Chat Coverage
- 5 Minute Max Response
- Level 1 & 2 Support
Helpdesk Support
Email Based Support Coverage
- Support Unlimited Clients
- 24/7 Chat Coverage
- 1 Hour Max Response
- Level 1 & 2 Support
Telephone Support
100% US Based Phone Support
- Support Unlimited Clients
- 24/7 Chat Coverage
- 5 Minute Max Response
- Level 1 & 2 Support
The goal as a company is to have customer service that is not just the best, but legendary.
Outsourced Customer Support Solutions
Quality Support For Your Clients
Best Sys Admins provides your organization with reliable and expert IT outsourced helpdesk support solutions. Our outsourced customer support is provided 24/7 and is fully branded under your company’s name. We specialize in providing superior outsourced customer support in the following areas:
- Outsourced Web Hosting Support
- Outsourced ISP / WISP Support
- Outsourced eCommerce Support
- Outsourced SaaS Support
Helpdesk Support Solutions
Provide your clients with 24/7 access to quality customer support with our outsourced helpdesk support solutions. We guarantee fast responses to your customers inquiries. Our expert team provides your organization Level 1 and Level 2 support coverage. Level 3 support is escalated to your server administration team, or up to ours if we are providing you with server administration services.
| Monthly Ticket Pricing |
||
|---|---|---|
| Monthly Support Tickets | Offshore Support Pricing | US Based Support Pricing |
| 50 | $3.50 | $4.50 |
| 150 | $3.25 | $4.25 |
| 300 | $3.00 | $4.00 |
| 500 | $2.75 | $3.75 |
| 750+ | Contact Us | |
| Prepaid Support Pricing |
|
|---|---|
| Prepaid Deposit | Bonus |
| $150 | - |
| $300 | $30 (10% Bonus) |
| $500 | $60 (12% Bonus) |
| $1000 | $150 (15% Bonus) |
| $2500 | $450 (18% Bonus) |
Live Chat Operators
Increase customer satisfaction and loyalty with instant support from a live chat operator. There are many benefits to providing 24/7 live chat to your website visitors. Be it a quick sales questions, or instant support – customers love the ability to interact with a live chat representative instantly.
| Monthly Live Chat Pricing |
||
|---|---|---|
| Monthly Live Chats | Offshore Support Pricing | US Based Support Pricing |
| 50-100 | $3.50 | $4.50 |
| 101-250 | $3.25 | $4.25 |
| 251-500 | $3.00 | $4.00 |
| 500+ | Contact Us | |
| *Live chat plans require a ticket support plan. | ||
Telephone Support Solutions
Best Sys Admins provides 100% US Based telephone support services. Our telephone operators are available 24/7 to provide your organization with quality inbound services and outbound services. Our highly trained operators specialize in providing the following services:
- Customer Service
- Technical Support
- Sales & Order Tracking
- Operator Service
- Telemarketing Services
- Billing & Collection Services
All these plans include the following:
24/7 Every Day Coverage
Guaranteed 1 Hour Response Time
Guaranteed 4 Hour Resolution Time
Unlimited Servers & Clients
Replies Under Your Company’s Brand
No “Canned” Responses
Bulk Discounts